Persistance pays off

TCBIM worked from home today, which meant he mostly sat on the couch and chatted with me while I caught up on the eleventy-million emails I had (Freecycle. It’s great, but god, it generates so much email).

Anyway, while he was sitting there, a commercial came on for DirecTV and their DVR doo-hickey. We’ve both said we wanted to get this, when we have the money. I went online to see how much it costs. It’s free if you’re a new customer, but if you’re an existing customer, it’s $100 for the box. Um, what? Great customer service there, penalizing your existing customers.

TCBIM called them up and politely harangued them. This went on for about 45 minutes. He kept getting kicked up to higher and higher manager-type people. Finally, I think out of shear exhaustion, the final guy agreed to give us the DVR for free AND to lower our payment to $39.99. So for what we were paying for satellite before, we’re now also getting 100 hours of DVR. Joy! Score!

Sometimes he is useful.

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6 Comments (+add yours?)

  1. Mamma Sarah
    Oct 11, 2006 @ 13:55:00

    WOW! That’s great haggling and working your way up the chain. I always hate companies that penalize their current customers, but give the world to new ones.

    Reply

  2. graymama
    Oct 11, 2006 @ 17:36:00

    Hooray for your new setup!We just changed from cable to satellite because we were not treated very well.

    Reply

  3. Sarahtoo
    Oct 11, 2006 @ 21:47:00

    Dang! Would he come an harangue *my* satellite guys? Please? I’ve tried, and it gets me nowhere. And hubs? Not so much into the harangueing. (Wait, haranging? shoot. Now I have to look it up–ah. Haranguing, says Webster’s. That just looks wrong.)Glad to hear you made it through his absence–that’s so hard, especially with littles. May you sleep a full night soon…

    Reply

  4. Megan
    Oct 11, 2006 @ 23:52:00

    We just got our DirectTV DVR this week. I LOVE it! We’re waiting for our $100 rebate.

    Reply

  5. Andrea
    Oct 12, 2006 @ 11:04:00

    I’ll be emailing you my account number so you can get TCBYM on the phone to them on my behalf. I already have the TiVo thing, but I would certainly like the credit on my bill.Go you, getting caught up on stuff! That’s a good feeling. Speaking of which, gotta go back to work… 😦

    Reply

  6. Oh, The Joys
    Oct 12, 2006 @ 15:41:00

    Gah. Freecycle. It was too much for me. “Free navel tweeze!”

    Reply

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